If you are having issues with the app, try following these steps:

Check your internet connection
Close the app from the background and open it again
Turn off your phone and turn it on again
Unistall and reinstall the app

If the problem persists, you can contact us through the app: Contact Support > App - general problems > Other.

If you are experiencing problems with logging in, check that your email address and password are correct. If you are not sure, click on "I've forgot my password" on the login screen.

Remember, at Glovo orders are automatically assigned by an algorithm. Check these things before contacting us for this reason:

Your phone has at least 20% battery.
You have auto-acceptance activated
Your GPS is working properly. You can check this by looking at your position on the map in the app.
You’re within the delivery area which you can see on the map in the app
If your cash balance is too high and doesn’t meet the country requirements, you will probably not be able to receive cash payment orders, which might limit the number of orders you can receive.

A good tip is to move to a spot where the majority of stores are located. That will increase your chances of receiving an order.

If you’re having trouble related to orders, please read this article.

If you just started an order and noticed issues with the GPS on your phone, or that you cannot see the address on the screen, you can try closing the app (from the background as well) and open it again. If you still can’t see the address, try powering off your phone and turning it on again.
If the issues continue, please reach out to us through the chat or send us an email and we’ll get back to you as soon as possible.

If your app freezes, or doesn’t work properly, follow the instructions below. If the first one doesn’t work, try the second one, and so on:

Close the app (from the background as well) and open it again
Power off your phone and turn it on again
Delete the app and download it again

If your account has been blocked, it’s probably because we have detected fraudulent behaviour. We’re very cautious about fraud at Glovo and we want to avoid practices that can harm the overall dynamics of the platform as much as possible. The main reasons for blocked accounts are:

The use of bots to book slots
Buying slots from other couriers (both parties will be blocked)
Account rentals/Identity fraud
Stealing orders and/or products sent through shipment
Rude or disrespectful attitude towards users, Partners o Glovo employees
Fraud related to faking the distance (km) or waiting times of an order
Not following instructions to return the cash balance when instructed to do so
Transportation of illicit goods
The use of false documents to create an account
Missing documents after a certain period of time after the account is created
Not complying with the local regulations regarding data protection
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