The waiting time at the pick-up point is calculated in intervals once you get to the pick-up zone (at least 100 metres from the store and the first five minutes of waiting are not paid). We start calculating as soon as you get within 100 metres of the store's location, and the timer stops when the first of these events happens:
- When you leave the pick-up zone (if you leave the 100-metre radius around the store).
- When you mark the order as ready in the application.
It's really important to use the "I picked up the products" button because once you press it, we'll understand that you're no longer waiting at the pick-up point and on your way to delivering to the customer.
For example:
if an order summary shows a 7-minute waiting time in the store, you will be paid for 2 minutes (the 7 minutes you waited minus the first 5 minutes, which don't count).
Google Maps automatically calculates the number of km you travel during an order. The total distance is calculated by combining the following routes:
- The shortest route from where you received the order to the pick-up point.
- The shortest route from the pick-up point to the delivery point.
You will always be paid for the shortest route shown on Google Maps, regardless of the route you take.
If you think the system has made an error in calculating your km, you can ask for a revision by contacting us through the app. Go to Earnings > Invoice > Payment information > Km and select which order to check.
