The waiting time at the pick-up point is calculated in intervals once you get to the pick-up zone (at least 100 metres from the store and the first five minutes of waiting are not paid). We start calculating as soon as you get within 100 metres of the store's location, and the timer stops when the first of these events happens:
It's really important to use the "I picked up the products" button because once you press it, we'll understand that you're no longer waiting at the pick-up point and on your way to delivering to the customer.
if an order summary shows a 7-minute waiting time in the store, you will be paid for 2 minutes (the 7 minutes you waited minus the first 5 minutes, which don't count).
Google Maps automatically calculates the number of km you travel during an order. The total distance is calculated by combining the following routes:
You will always be paid for the shortest route shown on Google Maps, regardless of the route you take.
If you think the system has made an error in calculating your km, you can ask for a revision by contacting us through the app. Go to Earnings > Invoice > Payment information > Km and select which order to check.