At Glovo, we push every button to foster a safe community. We’ve created an incident form where you can report other users (partners, customers, couriers, or support agents) if you have felt uncomfortable or mistreated. This form is a safe, anonymous and confidente space.

• If you want to remain anonymous, you may not share your email/city. Keep in mind that the more information you provide, the easier it will be for us to investigate
• In the case of an order, always try to include the order code

We will look at the form regularly and pass the feedback to the responsible teams, who will act rigorously to improve your experience with us.

Prohibited materials might be drugs, large quantities of alcohol, tobacco products or medicines, prescription medicines, dangerous or unauthorized products (stolen or illegal).
In any case, if you notice that the customer’s order contains these products, it’s recommended to contact Support who will help you on how to proceed. Also, if you deliver an order containing alcohol, please bear in mind to always ask the customer for ID to verify their age.