If you have been assigned an order and it has been cancelled by a customer or partner, there’s a policy in place to guide you through the process. This helps you understand how much earnings you will get for cancelled orders from customers or partners.
Full payment: you have picked up the order and are in the delivery area (i.e. you have travelled at least 75% of the KM to the customer’s address).
Payment of the basic cancellation fee (customer): you have collected the order and are not yet in the delivery area (i.e. you have not yet driven at least 75% of the kilometres to the customer’s address).
Payment of the basic cancellation fee (partner): you have not yet collected the order but are on your way to the partner (i.e. you have driven at least 75% of the KM to the partner address)
No payment: you have not yet collected the order and you are not on your way to the partner (i.e. you have not driven at least 75% of the KM to the partner’s address).