Issues with orders
You might want to check the following whenever you do not receive orders.
Battery: It is best to start work with a fully charged phone and power bank. Slots get canceled when your battery power falls below 20%.
Positioning: Moving to an area in the city with more GLOVO partners increases your chances of getting an order.
Reduce your cash balance: Keeping a very high cash balance limits you to receiving only orders that require payment of cash at the restaurant. Depositing your cash balance makes you eligible for both cash and non-cash payment orders.
Check GPS: Make sure the location/GPS of your smartphone is turned ON. Knowing your precise location enables us to assign new orders to you.
Check Auto-Acceptance: On your courier app, Go to Profile and turn the Auto-acceptance button is ON.
Check Data & Internet Connection: Ensure that your device has an internet connection and data. Refresh your internet connection by turning airplane/flight mode ON and OFF again. Dial the shortcode of your network provider to confirm you have data.
Your feedback is critical to our continued improvement. If you arrived at the pick-up point and the partner had very long waiting times, did not have their device turned on, or was rude to you, we encourage you to share your experience with us through the App. Go to ‘Profile’, select ‘Contact Support’, select ‘Accidents and Offences’, select ‘Report Bad Behavior’, and type your message in the blank field. A team member will get back to you as soon as possible.
When the order you have been assigned gets canceled by either the customer or partner, we follow the policy below in determining who to compensate and how much. This should help you understand how much earnings you will receive for different cancellation scenarios.
Full payment: We pay you the full delivery fee if you picked up the order and arrived at the delivery point (i.e. you have traveled at least 75% of the KM to the customer’s address).
Payment of the basic cancellation fee (customer): We pay you only the cancellation fee if you picked up the order but did not reach the delivery point(i.e. you traveled less than 75% of the distance to the customer’s address).
Payment of the basic cancellation fee (partner): We pay you only the cancellation fee if you have not yet collected the order but are on your way to the partner (i.e. you have driven at least 75% of the KM to the partner address)
No payment: When you have not yet collected the order and you are not on your way to the partner, we make no payment.(i.e. you have not driven at least 75% of the KM to the partner’s address).
Issues with orders
Issues with the app
Issues with the account
Critical situation
Emergencies
Issues with orders
You might want to check the following whenever you do not receive orders.
Battery: It is best to start work with a fully charged phone and power bank. Slots get canceled when your battery power falls below 20%.
Positioning: Moving to an area in the city with more GLOVO partners increases your chances of getting an order.
Reduce your cash balance: Keeping a very high cash balance limits you to receiving only orders that require payment of cash at the restaurant. Depositing your cash balance makes you eligible for both cash and non-cash payment orders.
Check GPS: Make sure the location/GPS of your smartphone is turned ON. Knowing your precise location enables us to assign new orders to you.
Check Auto-Acceptance: On your courier app, Go to Profile and turn the Auto-acceptance button is ON.
Check Data & Internet Connection: Ensure that your device has an internet connection and data. Refresh your internet connection by turning airplane/flight mode ON and OFF again. Dial the shortcode of your network provider to confirm you have data.
Your feedback is critical to our continued improvement. If you arrived at the pick-up point and the partner had very long waiting times, did not have their device turned on, or was rude to you, we encourage you to share your experience with us through the App. Go to ‘Profile’, select ‘Contact Support’, select ‘Accidents and Offences’, select ‘Report Bad Behavior’, and type your message in the blank field. A team member will get back to you as soon as possible.
When the order you have been assigned gets canceled by either the customer or partner, we follow the policy below in determining who to compensate and how much. This should help you understand how much earnings you will receive for different cancellation scenarios.
Full payment: We pay you the full delivery fee if you picked up the order and arrived at the delivery point (i.e. you have traveled at least 75% of the KM to the customer’s address).
Payment of the basic cancellation fee (customer): We pay you only the cancellation fee if you picked up the order but did not reach the delivery point(i.e. you traveled less than 75% of the distance to the customer’s address).
Payment of the basic cancellation fee (partner): We pay you only the cancellation fee if you have not yet collected the order but are on your way to the partner (i.e. you have driven at least 75% of the KM to the partner address)
No payment: When you have not yet collected the order and you are not on your way to the partner, we make no payment.(i.e. you have not driven at least 75% of the KM to the partner’s address).