When the order you have been assigned gets canceled by either the customer or partner, we follow the policy below in determining who to compensate and how much. This should help you understand how much earnings you will receive for different cancellation scenarios.
Full payment: We pay you the full delivery fee if you picked up the order and arrived at the delivery point (i.e. you have traveled at least 75% of the KM to the customer’s address).
Payment of the basic cancellation fee (customer): We pay you only the cancellation fee if you picked up the order but did not reach the delivery point(i.e. you traveled less than 75% of the distance to the customer’s address).
Payment of the basic cancellation fee (partner): We pay you only the cancellation fee if you have not yet collected the order but are on your way to the partner (i.e. you have driven at least 75% of the KM to the partner address)
No payment: When you have not yet collected the order and you are not on your way to the partner, we make no payment.(i.e. you have not driven at least 75% of the KM to the partner’s address).