Sometimes technology can fail us and unfortunately these failures can lead to a great deal of frustration because technology is here to make our lives easier and smoother. For instance, we can make payments via Mpesa and they don’t go through or they hang and this can cause a great deal of dissatisfaction and also confusion in regard to our cash balance.
The past weekend has been one such weekend for Glovo couriers with the failure of M-Pesa. Unfortunately the current M-Pesa failure seems to be long term and the reason for the failure cannot be traced on Glovo’s side and also on Safaricom side.
What does this mean?
This means that going forward all payment should be made using the iPay platform which has been working very well since the end of 2021.
How are payments made through iPay?
- If you are telling the customer to pay through iPay:
Paybill no: 510800
Account no: G+Courier ID. For example,if your Courier ID is 51051051, then the account number to use will be G51051051
- If you are sending cash to Glovo to reduce your cash balance:
Paybill no: 510800
Account no: D+Courier ID. For example, if your Courier ID is 51051051, then the account number to use will be D51051051
Please use iPay for all customer payments and cash remittance so as to avoid any cash balance issues.
In case of uncollected cash balance, please send an email inside the courier app under “:contact support” in the Earnings cluster and this will be addressed within 24 hours.
