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Excellence Score

The Excellence Score was created to assess couriers’ reputation. It is based on various criteria, such as:

Customer Reviews It consider the number of negative and positive reviews that the courier receives from customers. The difference is divided by the number of orders the courier delivered.

Contribution Measures the total number of orders delivered by the couriers in the last 28 days in which they had a slot at least 1 time.

No show Measures how often couriers fails to check in for a reserved slot. Keep in mind that if you book a slot and do not show up, you’re taking the opportunity from other couriers who could have been connected during this time.

High demand slots Measures how many high demand slots the courier has been connected to compared to the total number of high demand slots available in the city. High demand slots are marked with a diamond in the calendar.

Reliability Couriers can freely book and unbook slots in their calendar. The reliability rate asseses how often couriers connect during the times they have booked. It does not include times that are unbooked 24 hours or more in advance.

Acceptance Couriers can accept and receive orders coming in. The Excellence Score considers the number of accepted and rejected orders from the couriers. The difference is divided by the number of orders the courier has been offered with.

The system is designed to determine the order in which couriers will be able to access timetables for booking slots on the platform. It’s a way for partners and users to rate couriers, improve their reputation and give them prior access to schedules on the calendar.

As such, the courier’s Excellence Score grants access to the schedule in descending order, from highest to lowest.

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Excellence Score

The Excellence Score was created to assess couriers’ reputation. It is based on various criteria, such as:

Customer Reviews It consider the number of negative and positive reviews that the courier receives from customers. The difference is divided by the number of orders the courier delivered.

Contribution Measures the total number of orders delivered by the couriers in the last 28 days in which they had a slot at least 1 time.

No show Measures how often couriers fails to check in for a reserved slot. Keep in mind that if you book a slot and do not show up, you’re taking the opportunity from other couriers who could have been connected during this time.

High demand slots Measures how many high demand slots the courier has been connected to compared to the total number of high demand slots available in the city. High demand slots are marked with a diamond in the calendar.

Reliability Couriers can freely book and unbook slots in their calendar. The reliability rate asseses how often couriers connect during the times they have booked. It does not include times that are unbooked 24 hours or more in advance.

Acceptance Couriers can accept and receive orders coming in. The Excellence Score considers the number of accepted and rejected orders from the couriers. The difference is divided by the number of orders the courier has been offered with.

The system is designed to determine the order in which couriers will be able to access timetables for booking slots on the platform. It’s a way for partners and users to rate couriers, improve their reputation and give them prior access to schedules on the calendar.

As such, the courier’s Excellence Score grants access to the schedule in descending order, from highest to lowest.

Glovo Nigeria » Excellence Score